Set up a Workflow action to Create an Event:
Scenario: Event creations, When a New Lead is Generated through Facebook and Website, Create an event and assign to Parent Record Owner to follow up to convert the lead to potential.
- Go to Main Menu > CRM Settings > Automation > Workflow.
- Click on "New workflow" on the top right corner of the page.
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Create a Workflow
- The New Workflow edit form will appear, provide the required details.
- "Workflow Name", provide the name of the Workflow.
- "Description", provide the description of the Workflow.
- Select the preferred Module from the "Target Module" drop-down. For example, we would be using the Leads module.
- "Status", specify the status of the Workflow Active or Inactive. the Workflow will be executed when the status is set to active.
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Workflow Trigger
- Select the Lead Creation option under the Trigger Workflow block.
- Select the Lead Creation option under the Trigger Workflow block.
- Under the ‘Workflow Condition’ tab, Click on the Add Condition and provides the required conditions to execute the task.
- Under the ‘Workflow Actions’ Click on the Add Action drop-down tab and Click Create Event.
- Create Event window will pop up to provide required details and click on the Save button.
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Field Interpretation
- Action Title - Provide an Action Title of an Event, this is just for internal reference.
- Event Name - Provide the specific Title of the Event.
- Description - You can add the Description of the Event.
- Status - You can select the status of the Event from the drop-down.
- Type - You can select the Event activity Type from the drop-down
- Assigned To - You can select a preferred User to assign the Event or you can also select the Parent option which will take Assigned To from the parent record owner.
- Start Date - This is the Date and Time on which the Event must start. You must provide the no of days/hours/minutes anytime before or after the specified date field.
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End Date - This is the Date and Time on which the Event must End. You must provide the no of days/hours/minutes anytime before or after the specified date field.
- Enable Repeat - Enable Repeat option is for creating recurring events.
- Click on the Save Button. This will closes the Create Event window.
- Click on the Save button to save the workflow. This will closes the window that opened in Step 3.